BETHESDA, Maryland (January 12, 2022) – LibraryWorks is pleased to announce that Pat Wagner of Pattern Research, Inc. has agreed to an exclusive national partnership with LibraryWorks to present 13 webinars in 2022. LibraryWorks will be hosting Pat’s webinars through the end of 2022 to include popular topics such as customer service, management and leadership, marketing, and communications.
Pat will return to her first loves–research and writing–when she leaves her career as a trainer and consultant at the end of 2022. She looks forward to sharing some of her most popular webinars with LibraryWorks audiences in the coming months.
These thought-provoking webinars are specific to library workplaces, with practical ideas that can be applied immediately. With information backed by decades of hands-on experience with libraries of all sizes and types – public, academic, special, K12 school – as well as library institutions, join us for these engaging and informative Pat Wagner training sessions:
Dealing with Hostile and Potentially Dangerous Library Users (and Staff) Behaviors
Thursday, September 1, 2022; 2-3 PM Eastern – $49/$25
Registration link: Dealing with Hostile and Potentially Dangerous
Creating Standards for Successful Customer Service (For Frontline Staff)
September 22, 2022 , 2:00 – 3:00 PM Eastern – $49/$25
Registration link: Creating Standards
Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers
October 6, 2022 , 2:00 – 3:00 PM Eastern – $49/$25
Registration link: Recruiting, Hiring, Orienting, Maintaining
Mastering Uncomfortable Conversations with Library Visitors
October 20, 2022 , 2:00 – 3:00 PM Eastern – $49/$25
Registration link: Managing Uncomfortable Conversations
Everyday Leadership, Regardless of Your Job Title
November 3, 2022 , 2:00 – 3:00 PM Eastern – $49/$25
Registration link: Everyday Leadership, Regardless of Your Job Title
Spark! Little Things that Attract Library Users and Increase Circulation: Retail Merchandising Tips on a Tiny Budget
Thursday, December 3, 2022; 2 -3 pm Eastern – $49/$25
Registration link: Spark! Little Things that Attract
The registration fee for these webinars is just $49 per person. Our group rates for parties of 4 or more is only $25/person. If you’d like to sign up your team at the group rate for any of these webinars, please contact firstname.lastname@example.org with everyone’s name and email address and she will register your group.
Can’t attend live? All paid registrants will receive a copy of the recording the day after the live event!
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