Supervisory Skills for New (and Old) Managers and Leaders

Thursday, July 18th, 2013 Р noon Р1 p.m. US/Eastern Time

Please note that this session is part of Metropolitan New York Library Council’s Library Leadership Lunch Hour webinar series with instructor Pat Wagner. To register for this series* (see below), please visit

Photo3295498010_39c6f32aff_zBig idea bosses are concerned with projects, budgets, strategic plans, and politics. However, most still have employees who require oversight, coaching, and evaluation of some kind, even if they are expected to operate without direct supervision. How do the basics of supervision, including aligning activities to the strategic plan, setting priorities, and coaching, apply to middle management and the administrative office?


  • Introduction: Why supervision is the key to success
  • The Key Idea: Elicit the best from the people you supervise
  • Clear expectations from the beginning
  • Written contracts and agreements
  • Positive reinforcement: Catch them, tell them, reward them
  • The dangers of conflict avoidance
  • The differences between micromanagement and oversight


  • Improve productivity and workplace relationships
  • Grow the skills and commitment of supervisors and employees
  • Use positive reinforcement and workplace contracts to manage employees instead of nagging

*Other sessions in this series include:

  • Principled Leadership
  • Improving Information Exchange in Workplaces
  • What to Do When You Don’t Know What to Do: Conflict First Aid on Thursday, September 19th, 2013
  • After the Internet and eBooks: The Future of the Information Society on Thursday, October 17th, 2013
  • Virtual Customer Service Strategies: Solving Problems Via Email, Instant Messaging, and Social Media on Thursday, November 7th, 2013

Ladies’ 4-in-hand-club [Harriet Alexander driving]¬†[between ca. 1910 and ca. 1915]. No known copyright restrictions.