It might be hard to believe that using the word “and” instead of “but” can prevent an argument or asking someone what they want to have happen “next” can turn a negative conversation in to a positive encounter. Words that work started with a conversation at a California library and a list of ten phrases. The current list is foraged from a variety of disciplines; the words themselves work, particularly when practiced.
- Introduction: What Are The Words That Work, And Why?
- The Key Idea: Details In Communication Can Make A Big Difference
- What Are The Pros And Cons Of Words That Work?
- Four Adverbs Worth Memorizing
- How To Practice So They Don’t Sound Phony
- Case Studies
- Sources For More Words
- Memorize and practice more effective ways of communication.
- Defuse angry conversations.
- Move arguments to productive discussions.
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