Words That Work: Details That Can Win Support-Introduction

Presented by: Pat Wagner

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Program Number: CM116

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Description

It might be hard to believe that using the word “and” instead of “but” can prevent an argument or asking someone what they want to have happen “next” can turn a negative conversation in to a positive encounter. Words that work started with a conversation at a California library and a list of ten phrases. The current list is foraged from a variety of disciplines; the words themselves work, particularly when practiced.

Agenda

  • Introduction: What Are The Words That Work, And Why?
  • The Key Idea: Details In Communication Can Make A Big Difference
  • What Are The Pros And Cons Of Words That Work?
  • Four Adverbs Worth Memorizing
  • How To Practice So They Don’t Sound Phony
  • Case Studies
  • Sources For More Words

Outcomes

  • Memorize and practice more effective ways of communication.
  • Defuse angry conversations.
  • Move arguments to productive discussions.

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