Precision in Communication: The Power of Specificity

Presented by: Pat Wagner

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Program Number: IC 119

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Description

When you ask someone to “clean the house,” will they know what you mean? Do you want every surface dusted, vacuumed, wiped, disinfected, and polished? Or do you need the papers in the living room stacked, the dishwasher emptied, and scented candles burning in the bathroom? Precision in language makes relationships and workplaces run smoother.

Agenda

  • Introduction: What Does “Clean The House” Look Like?
  • The Key Idea: The Importance of Concrete Words
  • A Brief Note On General Semantic Theory
  • Remove Ambiguity From Requests
  • Reduce Emotionality In Conversations
  • Case Studies: Practice Translating Ambiguous Sentences
  • Remove Jargon: Keep Ideas Clear And Simple

Outcomes

  • Reduce mistakes and misunderstandings.
  • More quickly bring new hires up to speed on projects.
  • Ensure the team is on the same page.

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