Most workplace learning happens in the course of the day, during encounters with employees, co-workers, and supervisors. Instead of seeking out colleagues only to tell them they are doing something wrong, or to ask them a favor, why not use your time to coach: catch them doing it right, tell them what they are doing right, and reward them with attention and praise. Works better than a constant rain of criticism.
- Introduction: Catch Them, Tell Them, Reward Them
- The Key Idea: You Don’t Have To Criticize To Be Effective
- Why Positive Reinforcement Works
- How It Is Different From Phony Self-Esteem Building
- Management By Walking Around
- How It Works With Bosses, Co-workers, And Customers
- When Does It Not Work, And Why It Is Only One Approach
- Improve behavior via positive reinforcement.
- Integrate lessons in workplace conversations.
- Build better supervisory relationships.