The Seven-Step Model for Solving Library Communication Problems

Presented by: Pat Wagner

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Program Number: LI 231

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When we become successful, we also can become smug and complacent. To stay mentally alert and limber, it’s a good idea to review many different models for resolving problems and improving our effectiveness in new situations. These seven steps balance classical virtues with specific actions that can be applied to many library issues: evaluating new technology, deciding how to win political support for a new building, or raising money to expand services.


  • Introduction: Human Action And Interaction
  • The Key Idea: Shortcuts Can Impact Success.
  • Good Results Start With Goodwill.
  • Stay Curious: Stay Fresh.
  • Precision And Creativity: Deciding A Course of Action
  • Focus And Courage: Make The Play.
  • Responsibility: Evaluating Your Results.


  • Plan specific strategies for difficult workplace problems.
  • Review and change plans that are stalled or that have failed in the past.
  • Create multiple options before attempting to “fix” a situation.

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