Intro to Great Customer Service (CS 101) – Essential Webinar Series

The Essential Webinar Series provides an introduction to practical ideas that support workplace and career success.

The Essential Webinar Series provides an introduction to practical ideas that support workplace and career success. Is the customer always right? How about, is the customer always delighted? Always feels that their satisfaction was the reason your enterprise existed? That they were able to get the product or service they wanted and that their lives are better because of you and your organization?

Agenda

  • Introduction: What People Say Is Great Customer Service
  • The Key Idea: Put Yourself in Their Shoes
  • The Place Customers Like To Come
  • Be The Expert Your Customers Trust
  • Face-To-Face: Interpersonal Skills
  • Online Customer Service
  • Polish Your Act

Outcomes

  • Improve customer satisfaction and support
  • Design better systems for product and service delivery
  • Create customer service job expectations

Download Program Handouts

Slide Handout