Free Recording of Introduction to Lean Government Webinar #PM130

Click here to view a free one-hour introduction to the Lean Government webinar series with Steve Elliott and Pat Wagner:

http://tinyurl.com/SieraPM130

Who it’s for: Managers, supervisors, and employees interested in change in government agencies as well as businesses and nonprofits.

What you’ll take away: How to reduce waste, save money and time, and improve customer satisfaction.

Steve head shot square 400 x 400About your presenter: Steve Elliott, president of Constant Improvement Consulting, Inc. based in Longmont, CO, has decades of experience in the public, private, and nonprofit sectors as a manager, business owner, trainer, and consultant. He was instrumental in the creation and adoption of Colorado House Bill 11-1212, which officially made Colorado a Lean Government.

Webinar description:

This webinar and the webinar series is a joint project of Constant Improvement Consulting, Inc., and Siera: Learn. Teach. Inspire.™ Registration for the rest of the series will open August 5th. Let us know if you would like to be notified: Pat Wagner at pat@patternresearch.com

Most people (we know who we are) who work in smaller organizations – local government agencies, community nonprofits, and small businesses – watch the bottom line and provide great customer service.

However, we develop blind spots. Procedures, once efficient, are slowly choked with red tape. Processes, which worked fine when we had more staff to serve fewer people, fail under the pressure of expanding demands and shrinking resources. Our workplace cultures become reactive, A.K.A. “whack-a-mole,” and responsive customer service is replaced by a culture of expediency.

The Lean Government movement is based on a practical set of principles, organized around eliminating waste, saving money, improving the quality of products and services, and making customers happy. Steve Elliott, president of Constant Improvement Consulting, Inc., will guide you through those principles in a 10-part webinar series over the next few months.

The introductory webinar is available for free and will show you how you can immediately use these ideas in your workplace. Although the focus is local government, the principles apply to any type or size workplace. Also, leaders, managers, supervisors, and frontline (and back room) staff can master them. The goals? Reduce costs, improve productivity, and please your customers with better response time and a client-centered approach to delivering goods and services.

Contact pat@patternresearch.com for prices and payment options related to the paid programs below:

  • Tuesday, July 9, 2013: Free Introduction to Lean Government (PM 130)
  • Tuesday, Sept 10, 2013: Define Customer Value (PM 131)
  • Tuesday, Oct 8, 2013: Muda Eyes: Learn to See Waste (PM 132)
  • Tuesday, Nov 5, 2013: Lean Leadership: The Long Game (PM 133)
  • Tuesday, Dec 3, 2013: Cultivate Change Agents in Your Organization (PM 134)
  • Tuesday, Jan 7, 2014: Embrace Resistance: Turn Cynics into Supporters (PM 135)
  • Tuesday, February 4, 2014: The Lean Toolbox (PM 136)
  • Tuesday, March 4, 2014: Value Stream Mapping: Weed Out the Waste (PM 137)
  • Tuesday, April 1, 2014: Overnight Success in One Week: The Team Approach (PM 138)
  • Tuesday, April 29, 2014: The Totally Lean Organization (PM 139)

Supervisory Skills for New (and Old) Managers and Leaders

Thursday, July 18th, 2013 –  noon – 1 p.m. US/Eastern Time

Please note that this session is part of Metropolitan New York Library Council’s Library Leadership Lunch Hour webinar series with instructor Pat Wagner. To register for this series* (see below), please visit http://metro.org/events/334/.

Photo3295498010_39c6f32aff_zBig idea bosses are concerned with projects, budgets, strategic plans, and politics. However, most still have employees who require oversight, coaching, and evaluation of some kind, even if they are expected to operate without direct supervision. How do the basics of supervision, including aligning activities to the strategic plan, setting priorities, and coaching, apply to middle management and the administrative office?

Agenda:

  • Introduction: Why supervision is the key to success
  • The Key Idea: Elicit the best from the people you supervise
  • Clear expectations from the beginning
  • Written contracts and agreements
  • Positive reinforcement: Catch them, tell them, reward them
  • The dangers of conflict avoidance
  • The differences between micromanagement and oversight

Outcomes:

  • Improve productivity and workplace relationships
  • Grow the skills and commitment of supervisors and employees
  • Use positive reinforcement and workplace contracts to manage employees instead of nagging

*Other sessions in this series include:

  • Principled Leadership
  • Improving Information Exchange in Workplaces
  • What to Do When You Don’t Know What to Do: Conflict First Aid on Thursday, September 19th, 2013
  • After the Internet and eBooks: The Future of the Information Society on Thursday, October 17th, 2013
  • Virtual Customer Service Strategies: Solving Problems Via Email, Instant Messaging, and Social Media on Thursday, November 7th, 2013

Ladies’ 4-in-hand-club [Harriet Alexander driving] [between ca. 1910 and ca. 1915]. No known copyright restrictions.

Free Webinar Kicks Off Lean Government Webinar Series

When I first heard about the Lean Government movement and how quickly and effectively it could save money, eliminate waste, and improve customer service, I knew we needed to offer practical webinars on the topic. The fact that Steve Elliott, whose work we have admired for decades, is now a leader in Lean Government advocacy in our state, made our choice of trainers very simple. Please join Steve and me July 9th, 2013 for our free introduction to this engaging series on transforming your public sector workplace.

Photo Credit: Smithsonian Institution 1938. No known copyright restrictions. This is an adaptation of the original work. http://www.flickr.com/photos/smithsonian/2551232980/Introduction to LEAN Government PM 130 – REGISTER NOW!

https://www1.gotomeeting.com/register/796985657

Tuesday, July 9th, 2013 from noon to 1:00 pm Mountain Time
[Please adjust for your local time zone.]

Who it’s for: Managers, supervisors, and employees interested in change in government agencies as well as businesses and nonprofits.

What you’ll take away: How to reduce waste, save money and time, and improve customer satisfaction.

About your presenter: Steve Elliott, president of Constant Improvement Consulting, Inc. based in Longmont, CO, has decades of experience in the public, private, and nonprofit sectors as a manager, business owner, trainer, and consultant. He was instrumental in the creation and adoption of Colorado House Bill 11-1212, which officially made Colorado a Lean Government.

Webinar description:

This webinar and the webinar series is a joint project of Constant Improvement Consulting, Inc., and Siera: Learn. Teach. Inspire.™ Registration for the rest of the series will open August 5th. Let us know if you would like to be notified: Pat Wagner at pat@patternresearch.com

Most people (we know who we are) who work in smaller organizations – local government agencies, community nonprofits, and small businesses – watch the bottom line and provide great customer service.

However, we develop blind spots. Procedures, once efficient, are slowly choked with red tape. Processes, which worked fine when we had more staff to serve fewer people, fail under the pressure of expanding demands and shrinking resources. Our workplace cultures become reactive, A.K.A. “whack-a-mole,” and responsive customer service is replaced by a culture of expediency.

The Lean Government movement is based on a practical set of principles, organized around eliminating waste, saving money, improving the quality of products and services, and making customers happy. Steve Elliott, president of Constant Improvement Consulting, Inc., will guide you through those principles in a 10-part webinar series over the next few months.

The introductory webinar is available for free and will show you how you can immediately use these ideas in your workplace. Although the focus is local government, the principles apply to any type or size workplace. Also, leaders, managers, supervisors, and frontline (and back room) staff can master them. The goals? Reduce costs, improve productivity, and please your customers with better response time and a client-centered approach to delivering goods and services.

Lean Government Webinar Series
All begin at noon, Mountain Time
[Please adjust for your local time zone.]
Registration opens August 5th, 2013.

Contact pat@patternresearch.com for prices and payment options related to the paid programs below:

  • Tuesday, July 9, 2013: Free Introduction to Lean Government
  • Tuesday, Sept 10, 2013: Define Customer Value
  • Tuesday, Oct 8, 2013: Muda Eyes: Learn To See Waste
  • Tuesday, Nov 5, 2013: The Value Stream
  • Tuesday, Dec 3, 2013: Change for the Better
  • Tuesday, Jan 7, 2014: Tools of the Trade
  • Tuesday, February 4, 2014: The Change Agent
  • Tuesday, March 4, 2014: Embracing Resistance
  • Tuesday, April 1, 2014: Lean Leadership
  • Tuesday, April 29, 2014: The Totally Lean Organization

Postmaster General James A. Farley is shown sitting with some of the hundreds of thousands of letters mailed during National Air Mail Week, May 15-21, 1938.

Photo Credit: Smithsonian Institution 1938. No known copyright descriptions. This is an adaptation of the original work. http://www.flickr.com/photos/smithsonian/2551232980/

Mistakes Only Experienced Instructional Designers Make

I will be attending InstructureCon 2013 this week in Park City, Utah. Besides immersing myself in the world of Canvas with Tim Sullard and Bronwen Abbattista, I will be presenting a program on the pitfalls of being an experienced instructional designer; what happens when success makes one a tad smug and indifferent. – Pat Wagner

Photo Credit: This work is in the public domain.http://commons.wikimedia. org/wiki/File:Albert_Einstein_Head.jpgMistakes Only Experienced Instructional Designers Make

Wednesday, June 19th, 2013, 3:15 pm- 3:45 pm Kokopelli 3 (Higher Ed track)

Have you have been designing online courses for more than five years – a generation in ID dog-years? Along with the wisdom that comes from experience you might have also acquired some bad habits. Learn to identify typical blind spots that even experienced designers develop, from relying heavily on favorite templates to refusing to adopt new technologies that challenge your status as head ID geek. Topics include isolating yourself from student feedback, falling in love with the first theory you mastered, and not understanding the demands working adults face while taking online courses.

Photo Credit: This work is in the public domain.http://commons.wikimedia. org/wiki/File:Albert_Einstein_Head.jpg