Free Webinar Kicks Off Lean Government Webinar Series

When I first heard about the Lean Government movement and how quickly and effectively it could save money, eliminate waste, and improve customer service, I knew we needed to offer practical webinars on the topic. The fact that Steve Elliott, whose work we have admired for decades, is now a leader in Lean Government advocacy in our state, made our choice of trainers very simple. Please join Steve and me July 9th, 2013 for our free introduction to this engaging series on transforming your public sector workplace.

Photo Credit: Smithsonian Institution 1938. No known copyright restrictions. This is an adaptation of the original work. to LEAN Government PM 130 – REGISTER NOW!

Tuesday, July 9th, 2013 from noon to 1:00 pm Mountain Time
[Please adjust for your local time zone.]

Who it’s for: Managers, supervisors, and employees interested in change in government agencies as well as businesses and nonprofits.

What you’ll take away: How to reduce waste, save money and time, and improve customer satisfaction.

About your presenter: Steve Elliott, president of Constant Improvement Consulting, Inc. based in Longmont, CO, has decades of experience in the public, private, and nonprofit sectors as a manager, business owner, trainer, and consultant. He was instrumental in the creation and adoption of Colorado House Bill 11-1212, which officially made Colorado a Lean Government.

Webinar description:

This webinar and the webinar series is a joint project of Constant Improvement Consulting, Inc., and Siera: Learn. Teach. Inspire.™ Registration for the rest of the series will open August 5th. Let us know if you would like to be notified: Pat Wagner at

Most people (we know who we are) who work in smaller organizations – local government agencies, community nonprofits, and small businesses – watch the bottom line and provide great customer service.

However, we develop blind spots. Procedures, once efficient, are slowly choked with red tape. Processes, which worked fine when we had more staff to serve fewer people, fail under the pressure of expanding demands and shrinking resources. Our workplace cultures become reactive, A.K.A. “whack-a-mole,” and responsive customer service is replaced by a culture of expediency.

The Lean Government movement is based on a practical set of principles, organized around eliminating waste, saving money, improving the quality of products and services, and making customers happy. Steve Elliott, president of Constant Improvement Consulting, Inc., will guide you through those principles in a 10-part webinar series over the next few months.

The introductory webinar is available for free and will show you how you can immediately use these ideas in your workplace. Although the focus is local government, the principles apply to any type or size workplace. Also, leaders, managers, supervisors, and frontline (and back room) staff can master them. The goals? Reduce costs, improve productivity, and please your customers with better response time and a client-centered approach to delivering goods and services.

Lean Government Webinar Series
All begin at noon, Mountain Time
[Please adjust for your local time zone.]
Registration opens August 5th, 2013.

Contact for prices and payment options related to the paid programs below:

  • Tuesday, July 9, 2013: Free Introduction to Lean Government
  • Tuesday, Sept 10, 2013: Define Customer Value
  • Tuesday, Oct 8, 2013: Muda Eyes: Learn To See Waste
  • Tuesday, Nov 5, 2013: The Value Stream
  • Tuesday, Dec 3, 2013: Change for the Better
  • Tuesday, Jan 7, 2014: Tools of the Trade
  • Tuesday, February 4, 2014: The Change Agent
  • Tuesday, March 4, 2014: Embracing Resistance
  • Tuesday, April 1, 2014: Lean Leadership
  • Tuesday, April 29, 2014: The Totally Lean Organization

Postmaster General James A. Farley is shown sitting with some of the hundreds of thousands of letters mailed during National Air Mail Week, May 15-21, 1938.

Photo Credit: Smithsonian Institution 1938. No known copyright descriptions. This is an adaptation of the original work.

New Library Series with PCIWebinars

I am very pleased that Andrew Sanderbeck asked me to participate in his library webinar series this spring. He has generously offered a significant discount. If you use the code SAVE20 when you enroll, you can save $20 off the $49 enrollment fee.

The first webinar is April 9th: Your Library Friends’ Group Success: Build Teams That Keep Their Eyes on The Prize

Here are the links to the next two webinars:

Hope to see you online.

The Thinking Person’s Guide to Stress Management On-Demand Webinar

We partner with other training organizations and share our work with their audiences. After so many years of creating, broadcasting, and recording webinars, we have a decent inventory of free and fee-based programs out in the ether. We will start tracking them down and linking to them for your convenience. The free programs are a great way for you to audition some of our work, and most of the fee-based programs are reasonably priced. (The ten-year-old webinars are simple, but the ideas are still sound.)

The Thinking Person’s Guide to Stress Management

A corporate client asked me to craft a stress management program maybe 17 years ago. I quickly realized that most of the popular stress management models were really limited to “respite” tactics. Translation: Pause during the day while you continue to burn yourself out. Also, every author had their own favorite approaches, which might not fit the realities of the diversity of customers I serve. So we created a different model – a framework of four main ideas where participants could plug in their own ideas to complete. So, regardless if you work in a rural library, an urban business, or a suburban agency, you can create your own stress management model.

In January 2013, I broadcast a webinar using this model for the Public Library Association.

Although I like the webinar format, this program is well-suited for face-to-face staff meetings; most of the work is accomplished by the participants, sharing ideas with each other and the larger group. I have facilitated the program for hospice workers, government bookkeepers and accountants, librarians, and religious workers in hospitals.

Below is a list of this and related topics from our program database.

The Necessity of Joy

The Thinking Person’s Guide to Stress Management

Falling Between the Cracks: Addressing Mistakes and Misunderstandings