Who it’s for: Managers, supervisors, and employees interested in change in government agencies as well as businesses and nonprofits.
What you’ll take away: How to reduce waste, save money and time, and improve customer satisfaction.
About your presenter: Steve Elliott, president of Constant Improvement Consulting, Inc. based in Longmont, CO, has decades of experience in the public, private, and nonprofit sectors as a manager, business owner, trainer, and consultant. He was instrumental in the creation and adoption of Colorado House Bill 11-1212, which officially made Colorado a Lean Government.
This webinar and the webinar series is a joint project of Constant Improvement Consulting, Inc., and Siera: Learn. Teach. Inspire.™ Registration for the rest of the series will open August 5th. Let us know if you would like to be notified: Pat Wagner at firstname.lastname@example.org
Most people (we know who we are) who work in smaller organizations – local government agencies, community nonprofits, and small businesses – watch the bottom line and provide great customer service.
However, we develop blind spots. Procedures, once efficient, are slowly choked with red tape. Processes, which worked fine when we had more staff to serve fewer people, fail under the pressure of expanding demands and shrinking resources. Our workplace cultures become reactive, A.K.A. “whack-a-mole,” and responsive customer service is replaced by a culture of expediency.
The Lean Government movement is based on a practical set of principles, organized around eliminating waste, saving money, improving the quality of products and services, and making customers happy. Steve Elliott, president of Constant Improvement Consulting, Inc., will guide you through those principles in a 10-part webinar series over the next few months.
The introductory webinar is available for free and will show you how you can immediately use these ideas in your workplace. Although the focus is local government, the principles apply to any type or size workplace. Also, leaders, managers, supervisors, and frontline (and back room) staff can master them. The goals? Reduce costs, improve productivity, and please your customers with better response time and a client-centered approach to delivering goods and services.
Contact email@example.com for prices and payment options related to the paid programs below:
- Tuesday, July 9, 2013: Free Introduction to Lean Government (PM 130)
- Tuesday, Sept 10, 2013: Define Customer Value (PM 131)
- Tuesday, Oct 8, 2013: Muda Eyes: Learn to See Waste (PM 132)
- Tuesday, Nov 5, 2013: Lean Leadership: The Long Game (PM 133)
- Tuesday, Dec 3, 2013: Cultivate Change Agents in Your Organization (PM 134)
- Tuesday, Jan 7, 2014: Embrace Resistance: Turn Cynics into Supporters (PM 135)
- Tuesday, February 4, 2014: The Lean Toolbox (PM 136)
- Tuesday, March 4, 2014: Value Stream Mapping: Weed Out the Waste (PM 137)
- Tuesday, April 1, 2014: Overnight Success in One Week: The Team Approach (PM 138)
- Tuesday, April 29, 2014: The Totally Lean Organization (PM 139)