Calendar

Explore which of our training topics customers currently prefer and reserve seats in our public programs. Please note that our training and formal consulting time for this year is booked up through December 15, 2021.

Also we are cutting back on our presentations and consulting for 2022, and more than half the available dates already have been taken. However, we might be able to refer you to someone who can help you if we can’t fit you in.

We don’t charge for phone or email consultation. When you are ready to open up, we will be available for in-person programming as well next year. Contact Pat Wagner at pat@patternresearch.com


Wednesday, June 9, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Conflict Management, The Conflict Triangle, and Course Correction: The Assignment | Limited to registered participants


Thursday, June 10, 2021 | Webinar | Pat Wagner

Northeast Kansas Library System (NEKLS), Lawrence, Kansas Customer Service Skills | Limited to Kansas libraries


Thursday, June 17, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | The Gossip Diet | Limited to NEFLIN membership


Tuesday, June 22, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Library Ethics: Earning Trust and Respect During Difficult Times | $49 Click to Register


Wednesday, June 23, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Conclusion to Successful Supervision course | Limited to registered participants


Wednesday, June 30, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | All About Fonts and Colors When Designing Online – For Digital and Print Distribution | Limited to Florida Libraries


Thursday, July 1, 2021 | Webinar | Pat Wagner

PCI Webinars, Waynesville, North Carolina How to Improve Your Workplace When You are Not the Boss | Limited to Florida Libraries


Tuesday, July 6, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Curious About Supervision | California libraries


Thursday, July 8, 2021 | Webinar | Pat Wagner

North Carolina Introduction to Library Ethics | North Carolina libraries


Wednesday, July 14, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Playing the Long Game: The Resiliency of Ordinary People Like You and Me | Limited to MALA members


Thursday, July 15, 2021 | Webinar | Pat Wagner

Metropolitan Community College, Omaha, Nebraska Project Management | Staff training


Tuesday, July 20, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Curious About Supervision: Resume Review | California libraries


Thursday, July 22, 2021 | Webinar | Pat Wagner

North Carolina Weeding: An Introduction to Models and Methods | North Carolina libraries


Thursday, July 29, 2021 | Webinar | Pat Wagner

North Carolina Weeding: Staff and Community Issues | North Carolina libraries


Tuesday, August 10, 2021 | Webinar | Pat Wagner

Northeast Ohio Regional Library System (NEO-RLS), Hudson, Ohio | Customer Service Standards | Limited to system members


Thursday, August 12, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida When Libraries Make Mistakes with Customers | Limited to NEFLIN membership


Wednesday, August 18, 2021 | Webinar | Pat Wagner

Traverse des Sioux Library System, Mankato, Minnesota Principles of Great Customer Service | Staff day


Friday, August 20, 2021 | Webinar | Pat Wagner

Metropolitan Community College, Omaha, Nebraska Getting along with Nice People in Difficult Situations | Staff training


Tuesday, August 24, 2021 | Webinar | Pat Wagner

North Carolina Bully-Proof Your Library | North Carolina libraries


Wednesday, August 25, 2021 | Webinar | Pat Wagner

Berks County Public Libraries, Leesport, Pennsylvania Successful Customer Service (For Frontline Staff) | Berks County Libraries


Tuesday, August 31, 2021 | Webinar | Pat Wagner

North Carolina When Nice Isn’t Enough: Dealing with Your Library’s Most Difficult Customer Behaviors | North Carolina libraries


Thursday, September 2, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Seven Elements of Successful Online Presentations | $49 Click to Register


Thursday, September 9, 2021 | Webinar | Pat Wagner

Northeast Kansas Library System (NEKLS), Lawrence, Kansas Library Ethics | TBA


Tuesday, September 14, 2021 | Webinar | Pat Wagner

Traverse des Sioux Library System, Mankato, Minnesota Principles of Great Customer Service for Front Line Staff | Minnesota Libraries


Wednesday, September 15, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | Vetting Online Resources for Health and Well-Being – Who Can You Trust Regarding Medical Advice? | Limited to Florida Libraries


Thursday, September 23, 2021 | Webinar | Pat Wagner

Traverse des Sioux Library System, Mankato, Minnesota Principles of Great Customer Service for Managers | Minnesota Libraries


Tuesday, September 28, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida Cheat Sheets: Capturing, Documenting, and Sharing Institutional Memory | Limited to NEFLIN membership


Thursday, September 30, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Positive Reinforcement: Motivation That Works for Library Workspaces | $49 Click to Register


Tuesday, October 12, 2021 | Webinar | Pat Wagner

Northwest Regional Library System (NORWELD, Bowling Green, Ohio TBA | System libraries


Thursday, October 14, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland | Dealing with Hostile and Potentially Dangerous Library User (And Staff) Behavior | $49 Click to Register


Wednesday, October 20, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Supervision | California libraries


Thursday, October 21, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland When Libraries Make Serious Mistakes With Customers | $49 Click to Register


Tuesday, October 26, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | Customer Service Standards | Limited to NEFLIN membership


Wednesday, October 27, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Supervision | California libraries


Wednesday, November 3, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Genealogy | Limited to MALA members


Thursday, November 4, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Course Correction: Keeping Employees On Track | $49 Click to Register


Tuesday, November 9, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | The Art of Delegation | Limited to NEFLIN membership


Wednesday, November 10, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Supervision | California libraries


Wednesday, November 17, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Supervision | California libraries


Thursday, November 18, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Facilitating Big, Difficult Public Meetings | $49 Click to Register


Tuesday, December 7, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida Community Needs Assessment – Refreshing Your Relationship with your Neighborhood | Limited to NEFLIN membership


Thursday, December 9, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Curious About Becoming a Library Supervisor or Manager? | $49 TBA


Wednesday, December 15, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | TBA | Limited to Florida Libraries


Tuesday, January 11, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, January 27, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Wednesday, February 2, 2022 | Webinar | Pat Wagner

Somerset County Library System Of New Jersey Bridgewater, New Jersey Giving and Receiving Feedback and Keeping Employees on Track  | Staff Training


Tuesday, February 8, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, February 17, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Wednesday, February 23, 2022 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | TBA | Limited to Florida Libraries


Wednesday, March 2, 2022 | Webinar | Pat Wagner

Somerset County Library System Of New Jersey Bridgewater, New Jersey Time Management | Staff Training


Tuesday, March 8, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, March 17, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Tuesday, April 8, 2022 | Columbia, TennesseePat Wagner

Buffalo River Regional Library, Columbia, Tennessee Community Assessment/Engagement| Limited to system membership


Tuesday, April 12, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, April 21, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Wednesday, May 4, 2022 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | TBA | Limited to Florida Libraries


Tuesday, May 10, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, May 19, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Thursday, June 2, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Thursday, June 9, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Tuesday, June 14, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Tuesday, July 12, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Wednesday, July 20, 2022 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | TBA | Limited to Florida Libraries


Tuesday, August 9, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Tuesday, September 13, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, September 22, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Wednesday, September 28, 2022 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | TBA | Limited to Florida Libraries


Thursday, October 6, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Tuesday, October 11, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, October 20, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Thursday, November 3, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Tuesday, November 8, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership


Thursday, December 8, 2022 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland TBA | $49 TBA


Tuesday, December 13, 2022 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida TBA | Limited to NEFLIN membership