Calendar

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Explore which of our training topics customers currently prefer. Please note that our training and consulting time is booked up through July, but we might be able to refer you to someone who can help you. We don’t charge for phone or email consultation. When you are ready to open up, we will be available for in-person programming as well. Contact Pat Wagner at pat@patternresearch.com


Wednesday, March 3, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | Guidelines for Online Writing that Entertains, Educates, Engages, Encourages, and Entices | Limited to Florida Libraries


Wednesday, March 10, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado How You Can Benefit from the 2021 Successful Supervision Online Course | Free and open 


Thursday, March 11, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Course Correction: How To Guide Library Employees Back on Track | $49 Click to Register


Tuesday, March 16, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | Better-Looking Images Using Your Basic Powerpoint Design Tools | Limited to NEFLIN membership


Thursday, March 18, 2021 | Webinar | Pat Wagner

Winding Rivers Library System (WRLS), La Crosse, Wisconsin | What Leaders Do: Creating Great Community Collaborations and Sharing Resources in Your Community | Limited to WRLS membership


Tuesday, March 23, 2021 | Webinar | Pat Wagner

South Carolina State Library, Columbia, South Carolina | Precision in Communication: Why Don’t People Listen to Me? | Limited to South Carolina libraries


Thursday, April 8, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Reverse Strategic Planning: Evaluating A Team’s Workplace Productivity | $49 Click to Register


Thursday, April 15, 2021 | Webinar | Pat Wagner

Winding Rivers Library System (WRLS), La Crosse, Wisconsin | What Leaders Do: Keeping People and Projects on Track  | Limited to WRLS membership


Tuesday, April 20, 2021 | Webinar | Pat Wagner

South Carolina State Library, Columbia, South Carolina | Expectations: Oversight without Micromanagment | Limited to South Carolina libraries


Thursday, April 22, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida Weeding: Staff & Community Issues | Limited to NEFLIN membership


Wednesday, April 28, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Introduction to Successful Supervision | Limited to registered participants


Thursday, April 29, 2021 | Webinar | Pat Wagner

Northeast Ohio Regional Library System (NEO-RLS), Hudson, Ohio | Dealing with Hostile and Potentially Dangerous Library Users’ Behaviors | Limited to system members


Thursday, May 6, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Creating Standards for Successful Customer Service (for frontline staff) | $49 Click to Register


Wednesday, May 12, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Precision, Goals, and Expectations | Limited to registered participants


Thursday, May 13, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | Nonverbal Communication | Limited to NEFLIN membership


Thursday, May 20, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Teamwork | Limited to MALA members


Tuesday, May 25, 2021 | Webinar | Pat Wagner

South Carolina State Library, Columbia, South Carolina | The Supervision Assignment: Course Correction and Behavior Change, Not Just Warm Chats| Limited to South Carolina libraries


Wednesday, May 26, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Positive Reinforcement and Influence | Limited to registered participants


Thursday, May 27, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers | $49 Click to Register


Wednesday, June 9, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Conflict Management, The Conflict Triangle, and Course Correction: The Assignment | Limited to registered participants


Thursday, June 10, 2021 | Webinar | Pat Wagner

Northeast Kansas Library System (NEKLS), Lawrence, Kansas Customer Service Skills | TBA


Thursday, June 17, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | The Gossip Diet | Limited to NEFLIN membership


Thursday, June 24, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Library Ethics: Earning Trust and Respect During Difficult Times | $49 Click to Register


Wednesday, June 30, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | All About Fonts and Colors When Designing Online – For Digital and Print Distribution | Limited to Florida Libraries


Wednesday, July 14, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Playing the Long Game: The Resiliency of Ordinary People Like You and Me | Limited to MALA members


Thursday, July 15, 2021 | Webinar | Pat Wagner

Metropolitan Community College Project Management | Staff training


Friday, August 20, 2021 | Webinar | Pat Wagner

Metropolitan Community College Getting along with Nice People in Difficult Situations | Staff training


Thursday, September 2, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Seven Elements of Successful Online Presentations | $49 TBA


Thursday, September 9, 2021 | Webinar | Pat Wagner

Northeast Kansas Library System (NEKLS), Lawrence, Kansas Library Ethics | TBA


Wednesday, September 15, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | Vetting Online Resources for Health and Well-Being – Who Can You Trust Regarding Medical Advice? | Limited to Florida Libraries


Thursday, September 30, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Positive Reinforcement: Motivation That Works for Library Workspaces | $49 TBA


Thursday, October 21, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland When Libraries Make Mistakes With Customers | $49 TBA


Wednesday, November 3, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Genealogy | Limited to MALA members


Thursday, November 18, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Facilitating Big, Difficult Public Meetings | $49 TBA


Thursday, December 9, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Curious About Becoming a Library Supervisor or Manager? | $49 TBA