Calendar

35

Explore which of our training topics customers currently prefer. Please note that our training and consulting time is booked up through July, but we might be able to refer you to someone who can help you. We don’t charge for phone or email consultation. When you are ready to open up, we will be available for in-person programming as well. Contact Pat Wagner at pat@patternresearch.com


Tuesday, April 20, 2021 | Webinar | Pat Wagner

South Carolina State Library, Columbia, South Carolina | Expectations: Oversight without Micromanagement | Limited to South Carolina libraries


Thursday, April 22, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida Weeding: Staff & Community Issues | Limited to NEFLIN membership


Friday, April 23, 2021 | Webinar | Pat Wagner

Beaver County Public Library System, Beaver, Pennsylvania | Dealing with Hostile and Potentially Dangerous Library Users’ Behaviors | Staff day


Wednesday, April 28, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Introduction to Successful Supervision | Limited to registered participants


Thursday, April 29, 2021 | Webinar | Pat Wagner

Northeast Ohio Regional Library System (NEO-RLS), Hudson, Ohio | Dealing with Hostile and Potentially Dangerous Library Users’ Behaviors | Limited to system members


Thursday, May 6, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Creating Standards for Successful Customer Service (for frontline staff) | $49 Click to Register


Wednesday, May 12, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Precision, Goals, and Expectations | Limited to registered participants


Thursday, May 13, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | Nonverbal Communication | Limited to NEFLIN membership


Thursday, May 20, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Teamwork | Limited to MALA members


Tuesday, May 25, 2021 | Webinar | Pat Wagner

South Carolina State Library, Columbia, South Carolina | The Supervision Assignment: Course Correction and Behavior Change, Not Just Warm Chats| Limited to South Carolina libraries


Wednesday, May 26, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Positive Reinforcement and Influence | Limited to registered participants


Thursday, May 27, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers | $49 Click to Register


Wednesday, June 9, 2021 | Webinar | Pat Wagner

Colorado State Library, Denver, Colorado Conflict Management, The Conflict Triangle, and Course Correction: The Assignment | Limited to registered participants


Thursday, June 10, 2021 | Webinar | Pat Wagner

Northeast Kansas Library System (NEKLS), Lawrence, Kansas Customer Service Skills | TBA


Thursday, June 17, 2021 | Webinar | Pat Wagner

Northeast Florida Library System (NEFLIN), Orange Park, Florida | The Gossip Diet | Limited to NEFLIN membership


Thursday, June 24, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Library Ethics: Earning Trust and Respect During Difficult Times | $49 Click to Register


Wednesday, June 30, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | All About Fonts and Colors When Designing Online – For Digital and Print Distribution | Limited to Florida Libraries


Tuesday, July 6, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Curious About Supervision | California libraries


Thursday, July 8, 2021 | Webinar | Pat Wagner

State Library of North Carolina, Raleigh, North Carolina | Library Ethics | North Carolina libraries


Wednesday, July 14, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Playing the Long Game: The Resiliency of Ordinary People Like You and Me | Limited to MALA members


Thursday, July 15, 2021 | Webinar | Pat Wagner

Metropolitan Community College Project Management | Staff training


Tuesday, July 20, 2021 | Webinar | Pat Wagner

Infopeople, San Francisco, California | Curious About Supervision: Resume Review | California libraries


Thursday, July 22, 2021 | Webinar | Pat Wagner

State Library of North Carolina, Raleigh, North Carolina | TBA | North Carolina libraries


Thursday, July 29, 2021 | Webinar | Pat Wagner

State Library of North Carolina, Raleigh, North Carolina | TBA | North Carolina libraries


Tuesday, August 10, 2021 | Webinar | Pat Wagner

Northeast Ohio Regional Library System (NEO-RLS), Hudson, Ohio | Customer Service | Limited to system members


Wednesday, August 18, 2021 | Webinar | Pat Wagner

Traverse des Sioux Library System, Mankato, Minnesota Principles of Great Customer Service | Staff day


Friday, August 20, 2021 | Webinar | Pat Wagner

Metropolitan Community College Getting along with Nice People in Difficult Situations | Staff training


Tuesday, August 24, 2021 | Webinar | Pat Wagner

State Library of North Carolina, Raleigh, North Carolina | TBA | North Carolina libraries


Tuesday, August 31, 2021 | Webinar | Pat Wagner

State Library of North Carolina, Raleigh, North Carolina | TBA | North Carolina libraries


Thursday, September 2, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Seven Elements of Successful Online Presentations | $49 TBA


Thursday, September 9, 2021 | Webinar | Pat Wagner

Northeast Kansas Library System (NEKLS), Lawrence, Kansas Library Ethics | TBA


Tuesday, September 14, 2021 | Webinar | Pat Wagner

Traverse des Sioux Library System, Mankato, Minnesota Principles of Great Customer Service for Front Line Staff | Minnesota Libraries


Wednesday, September 15, 2021 | Webinar | Pat Wagner

Novare: Florida Library Webinars, Tampa, Florida | Vetting Online Resources for Health and Well-Being – Who Can You Trust Regarding Medical Advice? | Limited to Florida Libraries


Thursday, September 23, 2021 | Webinar | Pat Wagner

Traverse des Sioux Library System, Mankato, Minnesota Principles of Great Customer Service for Managers | Minnesota Libraries


Thursday, September 30, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Positive Reinforcement: Motivation That Works for Library Workspaces | $49 TBA


Tuesday, October 12, 2021 | Webinar | Pat Wagner

Northwest Regional Library System (NORWELD, Bowling Green, Ohio TBA | System libraries


Thursday, October 14, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland | Dealing with Hostile and Potentially Dangerous Library Users Behavior | $49 TBA


Thursday, October 21, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland When Libraries Make Mistakes With Customers | $49 TBA


Wednesday, November 3, 2021 | Webinar | Pat Wagner

Mid-America Library Alliance (MALA), Independence, Missouri | Genealogy | Limited to MALA members


Thursday, November 4, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Course Correction: Keeping Employees On Track | $49 TBA


Thursday, November 18, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Facilitating Big, Difficult Public Meetings | $49 TBA


Thursday, December 9, 2021 | Webinar | Pat Wagner

LibraryWorks, Bethesda, Maryland Curious About Becoming a Library Supervisor or Manager? | $49 TBA