Free Recording of Introduction to Lean Government Webinar #PM130

Click here to view a free one-hour introduction to the Lean Government webinar series with Steve Elliott and Pat Wagner: http://tinyurl.com/SieraPM130 Who it’s for: Managers, supervisors, and employees interested in change in government agencies as well as businesses and nonprofits. What you’ll take away: How to … Continue reading

Supervisory Skills for New (and Old) Managers and Leaders

Thursday, July 18th, 2013 –  noon – 1 p.m. US/Eastern Time Please note that this session is part of Metropolitan New York Library Council’s Library Leadership Lunch Hour webinar series with instructor Pat Wagner. To register for this series* (see … Continue reading

Introduction to Lean Government Reading List

Our friend and training partner Steve Elliott of Constant Improvement Consulting, Inc. has annotated this reading list for both new and experienced Lean enthusiasts. You can find information about his introductory webinar series at https://patternresearch.com/free-webinar-kicks-off-lean-government-webinar-series/ The Change Agent’s Guide to Radical Improvement, … Continue reading

Free Webinar Kicks Off Lean Government Webinar Series

When I first heard about the Lean Government movement and how quickly and effectively it could save money, eliminate waste, and improve customer service, I knew we needed to offer practical webinars on the topic. The fact that Steve Elliott, … Continue reading

Everyday Library Ethics Series

Is it selfish to buy books we love for our collection, even if they never circulate? What should we do when the sheriff arrives to seize circulation records? How can gossiping at a front desk hurt our library’s funding? Can … Continue reading

Mistakes Only Experienced Instructional Designers Make

I will be attending InstructureCon 2013 this week in Park City, Utah. Besides immersing myself in the world of Canvas with Tim Sullard and Bronwen Abbattista, I will be presenting a program on the pitfalls of being an experienced instructional designer; what happens … Continue reading